Troubleshooting Tip: 'Maximum number of entries' error when adding a user to a user group

Description

This article describes how to handle an error shown in the GUI when adding more than 8 users in a user group.

Scope

FortiGate.

Solution

The error 'Maximum number of entries has been reached' appears when adding more than 8 users in a user group.

To work around this error and add users to the user group via the CLI, run the following command:

config user group
    edit shared User Accounts
        set member "shift" "volunteer" "bbira" "Africa" "Guests" "entebbe.volunteer" "ntinda.volunteer" "caretakef" "watoto"
    next
end