Troubleshooting Tip: LDAP connectivity fails with error 'This field is required' after upgrade to v7.4.9
| Description | This article describes how to troubleshoot LDAP connectivity failure after an upgrade to v7.4.9. |
| Scope | FortiGate v7.4.9. |
| Solution | In this case, the LDAP server configuration is done, and the password is stored. This saved configuration is verified to have password encrypted. However, on validating the configuration again in the GUI, the error 'this field is required' is received.
In the command line, it is observed that on selecting OK, the password gets deleted.
Before going to LDAP and selecting OK:
config user ldap edit "LDAP" x0cnnW/F6W6VMD8QwdPzen9yImY8hxhrxGAVPEPooWIYSwCvt91z4Tvyq2/M85RejLSFXACb+1KaAw8P0PHTO8/ ViNePGMoY/Y8LnEZ3Vi7YvI8KLmx1yx+rZffNllmMjY3dkVA
After going to LDAP and selecting OK:
config user ldap edit "LDAP"
Downgrading to v7.4.8 resolves this issue, indicating a problem with the 7.4.9 version.
The issue has been reported with a known issue ID 1228733 and is scheduled to be fixed in v7.4.10. This issue is not observed in the 7.6 version. |

