Troubleshooting Tip: Issues when using Discord voice channels through FortiGate
| Description | This article describes a scenario in which Discord is operational and its categories are allowed in both WebFilter and Application Control. The traffic is consistently logged as allowed in both the traffic forward logs and security logs. However, when joining any voice channel on Discord, no audio can be heard. |
| Scope | FortiGate. |
| Solution | Discord services use Cloudflare CDNs, especially for audio resources.
For this reason, it is recommended to create a rule above the authentication rules allowing access to Cloudflare via ISDB.
This ensures that all traffic related to Discord voice channels matches this rule first.
Below is an example of the correct way to create the rule:
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