Troubleshooting Tip: How to troubleshoot CLI 'sensor list', 'sensor detail' and 'sensor information' Widget without information.

Description

This article describes how to run diagnose commands to share with the TAC Support Team to review the CLI 'sensor list', 'sensor detail', and 'sensor information' Widget without information.

Scope

FortiGate.

Solution

1. Sensor Information Widget without information: Go to Dashboard -> Status -> Sensor Information.

2. CLI 'sensor list' and 'sensor detail' without information and errors:

execute sensor list
[xMC sensors]
1 Scanning sensors, please wait . NA(3)

execute sensor detail
[xMC sensors]
1 Scanning sensors, please wait . NA(3)
Type : Unknown (0/0)
Sensor status : Reading unavailable

# fnsysctl cat /proc/net/np7/phy_temp
Device Temperature (C)
None

3. Diagnose commands to capture sensor information:

• General Diagnose commands.

• To save information:  Technical Tip: How to create a log file of a session using PuTTY

get sys status
execute sensor list
execute sensor detail

diagnose hardware deviceinfo psu
diagnose test application ipmc_sensord 1
diagnose test application ipmc_sensord 2
diagnose test application ipmc_sensord 5
diagnose test application ipmc_sensord 6
diagnose test application ipmc_sensord 7

diagnose hardware ipmitool sensor
diagnose hardware ipmitool mc info
diagnose hardware ipmitool sel
diagnose hardware ipmitool sel list
diagnose hardware ipmitool sel list -v
diagnose hardware ipmitool sel elist
diagnose hardware ipmitool sel elist -v

# fnsysctl cat /proc/net/np7/temperature
# fnsysctl cat /proc/net/np7/phy_temp
# fnsysctl cat /proc/net/switch_mgr/temperature

• Debug to Sensor:

diagnose debug disable
diagnose debug reset
diagnose debug application ipmc -1
diagnose debug enable

Wait 3 to 5 minutes. To stop:

diagnose debug disable
diagnose debug reset
diagnose debug application ipmc 0
diagnose debug disable

• Debug to Widget:

diagnose debug reset
diagnose debug application httpsd -1
diagnose debug enable

Go to Dashboard -> Status -> Sensor Information, refresh the page sometimes, wait 3 to 5 minutes, then stop:

diagnose debug disable
diagnose debug reset

Starting with FortiOS v8.0.1, hardware and operation notifications can be enabled and viewed in the FortiGate GUI.

Refer to the document below on how to enable GUI alerts:

GUI notification center for hardware and operational alerts