Troubleshooting Tip: How to enable FortiGate's FortiGuard outbreak prevention database when a license issue occurs

When staging a new FortiGate to the production site before deployment, the 'Use FortiGuard outbreak prevention database' option may fail to be enabled due to a license issue. The troubleshooting steps are as follows:

1. Ensure that Advanced Malware Protection is licensed via support.fortinet.com or on the FortiGate's GUI via System -> FortiGuard.

2. In some cases, the Outbreak Prevention license will appear as loading, since FortiGate is not connected to the internet yet or is otherwise unable to reach FortiGuard. Ensure that FortiGate is able to reach the internet by opening the CLI window and sending a ping to FortiGuard:

execute ping service.fortiguard.net

execute ping update.fortiguard.net

diagnose debug reset

diagnose debug application update -1

diagnose debug enable

execute update-now

Disable the debug commands after 5 minutes:

diagnose debug disable

diagnose debug reset

3. Once FortiGate can reach FortiGuard, enable 'Use FortiGuard outbreak prevention database' under Security Profiles -> AntiVirus and edit the corresponding AV profile.