Troubleshooting Tip: High CPU consumption in VM installation due low vCPU count

 FortiGate VM.

Sometimes in the FortiGate VM installation (i.e. AWS ), the CPU number is not the one that is expected based on the license.

This might create high CPU consumption issues and the Performance
the status will show fewer CPUs than expected.

# get sys performance status

CPU states: 11% user 5% system 18% nice 1%
idle 0% iowait 0% irg 65% softirg
CPUO states: 11% user 5% system 18% nice 1% idle 0% iowait 0% irg 65%
softirg

# get sys performance status

CPU states: 11% user 5% system 18% nice 1%
idle 0% iowait 0% irg 65% softirg
CPUO states: 11% user 5% system 18% nice 1% idle 0% iowait 0% irg 65%
softirg

As a first step check the license.

# diagnose debug vm-print-license

Then check the active vCPUs

# execute cpu show

And to add an additional vCPU:

# execute cpu add 1