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psuba
Staff
Staff
July 1, 2026

Troubleshooting Tip: HA out of sync after upgrade when Private Data Encryption (PDE) is enabled.

  • July 1, 2026
  • 0 replies
  • 74 views

Description

This article describes how to fix HA synchronization issue in a specific situation when DPE is enabled.

Scope

Fortigate HA cluster prior to firmware version 7.6.7 with DPE enabled.

Solution

In Fortigate before version 7.6.7, the HA cluster may be unable to synchronize configurations after upgrading in the case that the HA cluster is upgraded with PDE option enabled.

First check the option status:

FGT # sh full-configuration | grep private-data-encryption
    set private-data-encryption enable


If the option is enabled, further attention is required.

Reactive approach:

The only solution (if you have already upgraded) is to disable the option ephemerally on a master device, recalculate checksums, then restart the synchronization process from a secondary unit.

config system global 
    set private-data-encryption disable
end

diagnose sys ha checksum recalculate


Next, access to the secondary unit is required.
Recalculate checksums and restart the synchronization.

execute ha manage <id> <username>

diagnose sys ha checksum recalculate

execute ha synchronize start


Proactive approach:

It is easier to prevent the issue by disabling private-data-encryption before upgrading.

config system global 
    set private-data-encryption disable
end


After a successful upgrade or after fixing the synchronization, the option can be re-enabled on the master device.

config system global 
    set private-data-encryption enable
end