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akushwaha
Staff
akushwaha
Staff
January 6, 2025

Troubleshooting Tip: Getting error while transfering account on FortiGate

  • January 6, 2025
  • 0 replies
  • 770 views
Description This article describes the error while transferring an existing account to another account on FortiGate GUI.
Scope FortiGate.
Solution

To transfer a device to another FortiCloud account refer to the below document :
Transfer a device to another FortiCloud account

Sometimes users may get the following error while transferring:

 

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This happens because of a failed FortiGuard connection.
Establish the connectivity to the FortiGuard server and the error will disappear.

Refer to the below article for FortiGuard Troubleshooting :
Troubleshooting Tip: Unable to connect to FortiGuard servers
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