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duenlim
Staff
duenlim
Staff
February 23, 2026

Troubleshooting Tip: FortiToken Mobiles needs to be reactivated every time a FortiGate device reboots or upgrades

  • February 23, 2026
  • 0 replies
  • 265 views
Description This article describes an issue where it is necessary to reactivate all of the FortiTokens whenever a FortiGate device gets rebooted.
Scope 7.4.x/7.6.x.
Solution

In this scenario, the following CLI commands are used to adjust or resynchronize FortiToken for drift. However, an 'invalid' error is returned.


execute fortitoken sync <FortiToken_ID> <token_code1> <next_token_code2>

 

This issue is more likely due to the private-data-encryption feature being enabled. Run 'config system global' and then 'set private-data-encryption disable' to resolve the issue.

 

config system global
    set private-data-encryption disable
end

 

The following article can be referred to for configuring FortiToken Mobile on FortiGate:

Technical Tip: FortiToken-Mobile configuration in detail
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