Troubleshooting Tip: 'FortiSwitch Ports' page not loading in FortiGate GUI

Navigate to 'Wifi Controller' and select 'FortiSwitch Ports'.

The 'FortiSwitch Ports' page does not load in the GUI.

Try clearing the cache and cookies from the browser and test with a different browser. If the problem persists, see notes below.

This issue causes high CPU usage, specifically due to the WAD process.

Run Time: 64 days, 20 hours and 6 minutes
4U, 0N, 17S, 79I, 0WA, 0HI, 0SI, 0ST; 7979T, 2978F
wad 419 R 98.4 0.2 4       <-----
wad 424 R 67.6 1.9 4       <-----
fltund 291 S 2.2 0.2 3
ipsengine 25002 S < 0.8 1.9 5

Workaround:

Restart the WAD process by running the following command:

fnsysctl killall wad

Or:

diagnose sys kill 11 <PID>

To find the process ID, run the following command:

diagnose sys process pidof <PROCESS_NAME>

This issue has been resolved in:

• v7.4.9 (available to download from the Fortinet support portal).
• v7.6.4 (available to download from the Fortinet support portal).
• v7.6.5 (available to download from the Fortinet support portal).
• v8.0.0 (scheduled to be released in February 2026).

These timelines for firmware release are estimated and may be subject to change.

Note:

Super Admin privileges are necessary to run the 'fnsysctl' command. Otherwise, FortiGate will return an error. For more details, see: Technical Tip: fnsysctl command returns Unknown action 0