Troubleshooting Tip: FortiGate Cloud IAM users with read-write permissions show read-only role
| Description | This article describes the issue when FortiGate Cloud IAM users with read/write permissions appear to have a read-only role when logging in to FortiGate Cloud. |
| Scope | FortiGate Cloud GUI portal v25.1.a. |
| Solution | When logging in to FortiGate Cloud using IAM credentials, users are presented with incorrect permissions. This issue causes IAM users, when remotely accessing the managed FortiGates, to inherit the same role and have read-only access to the managed FortiGates.
This issue has been reported and confirmed to be a known issue in the Premium Portal beta version 25.1.a.
Open a ticket with TAC and include the master account username. Note that the resolution requires migrating to a new portal. This will result in previously configured automation stitches being deleted. The migration process is performed in the server backend and requires written confirmation on the ticket to proceed. |
