Troubleshooting Tip: FortiCare unreachable
| Description | This article describes how to fix the error in the GUI 'FortiCare unreachable' while assigning FortiToken to a local user. |
| Scope | FortiGate. |
| Solution | Enabling two-factor authentication for local users and assigning FortiToken mobile, an error message appears in the GUI: 'FortiCare unreachable':
Assigning FortiToken mobile to a local user through CLI, an error message appears:
Verifying FortiGuard configuration, it is possible to see:
Reconfiguring FortiGuard settings through CLI in a further way:
Resolves the issue with the error in the GUI 'FortiCare unreachable' ('anycast' is enabled by default; it relies on Fortinet DNS servers, the FortiGate will get a single IP address for the domain name of each FortiGuard service).
Related article: |