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ssanga
Staff & Editor
ssanga
Staff & Editor
August 15, 2025

Troubleshooting Tip: 'Failed to load value' Error in PoE Column of FortiSwitch Ports on FortiGate GUI

  • August 15, 2025
  • 0 replies
  • 391 views
Description This article describes an issue where the PoE column of FortiSwitch Ports fails to display the actual power drawn by connected PoE devices, and instead shows the error message 'Failed to load value'.
Scope FortiGate v7.6.3.
Solution

When a PoE-capable device is connected to a FortiSwitch port and drawing power, the PoE column may display 'Failed to load value' instead of the correct power consumption on the interface. This behavior persists even after an HA failover.
This is a GUI cosmetic issue only. PoE functionality is not impacted, and connected devices continue to receive power normally.

POE-Failed toloaddata.png

This issue has been resolved in the following FortiOS versions:

  • v7.6.4 (available to download from the Fortinet support portal).
  • v8.0.0 (scheduled to be released in February 2026).

These timelines for firmware release are estimates and may be subject to change.


General debug information required by FortiGate TAC for investigation:

 

  • TAC Report.

 

execute tac report

 
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