Troubleshooting Tip: Error status on FortiGate Hard Token

Upon the removal of the Hard Token and the subsequent attempt to re-add it, an error status occurs.

Common causes:

• The error occurs when the Hard Token is transferred from one unit to another, or when another unit has reserved this Hard Token.
• The Token must be transferred and manually incorporated from the previous unit to a different unit.
• The Token must be reactivated to assign it to any new user on the new FortiGate.

Create a new ticket for the Fortinet Technical Support at Fortinet Support Site to obtain support for the reserved FortiGate Device as required. After it has been reserved, it has to be removed and reactivated. It will subsequently function as intended.

Related articles:

Technical Tip: Migrating users and FortiTokens to another FortiGate/FortiAuthenticator 

Technical Tip: Removing old FortiToken references from users in bulk

Technical Tip: Expected behavior after transfer FortiToken mobile from unit to unit

Technical Tip: FortiToken Basic Troubleshooting