Troubleshooting Tip: Error 'Connecting to FortiCloud' or 'HTTP 400' when logging into FortiCloud from FortiGate
Description
This article describes when an error message is received ('Connecting to FortiCloud' or 'HTTP 400') whilst trying to log into FortiCloud from FortiGate.
Scope
FortiGate.
Solution
This problem may occur when the FortiCloud account's password is more than 20 characters. In FortiGate, an error message 'HTTP 400' is displayed, and login to FortiCloud fails as follows:
Note:
To troubleshoot, run the following command to collect the debug log:
diagnose debug reset
diagnose debug console timestamp enable
diagnose debug application forticldd -1
diagnose debug enable
To stop the debug run, follow the command:
diagnose debug disable
FortiCloud account password must be less than 20 characters in length. A password reset is required to fix this issue.
Related articles:
Customer Service Note: FortiCloud Frequently Asked Questions
Troubleshooting Tip: FortiCloud Registration Failure: Error Getting FortiGate Cloud Domain, HTTP 400