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yzayani
Staff
Staff
December 18, 2025

Troubleshooting Tip: Egress shaping issue on EMAC Interface

  • December 18, 2025
  • 0 replies
  • 487 views
Description This article describes an issue where traffic is not allowed on EMAC interfaces after upgrading from 7.6.x. The issue is caused by egress-shaping applied on the EMAC-VLAN interface, which leads to traffic drops when QTM and EMAC-VLAN interfaces use IVS.
Scope FortiOS.
Solution
  • Network Setup: VDOM1/2 connected directly over LAG, with EMAC interfaces used.
  • Issue: After upgrading, EMAC interfaces cannot ping each other, resulting in ICMP destination unreachable errors:

 

FortiGate (vdom1) # exec ping 33.33.33.2
PING 33.33.33.2 (33.33.33.2): 56 data bytes
Warning: Got ICMP 3 (Destination Unreachable)
^C
--- 33.33.33.2 ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss

 

  • HTX Drop: Traffic drops are seen in the htx drop counters when the issue occurs:

 

[NP7_0]
Module SSE_TPE EGR_FLOW IGR_FLOW TPE MAC_FILTER ETH_ACT TGT_ACT SRC_ACT Total
--------------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
htx 0 0 0 0 0 0 5 0 5
--------------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
Total_drop : 5

 

  • Egress-Shaping Issue: Traffic is blocked when egress-shaping is applied on the EMAC-VLAN interface. Removing and reapplying the shaping profile temporarily resolves the issue, but it reoccurs after a reboot.
  • IVS Conflict: Both QTM (Quantum Management) and EMAC-VLAN interfaces use IVS (Interface Virtual Switch). Applying egress-shaping on the EMAC-VLAN interface creates a conflict between QTM's IVS and EMAC-VLAN's IVS, leading to blocked traffic.

  • NP7 Limitation: NP7 currently supports only physical, VLAN, LAG, and IPsec tunnel interfaces. The EMAC-VLAN interface with egress-shaping applied is unsupported, causing the issue.

Resolving the issue:

Unset the egress-shaping profile and then set it back.

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