Troubleshooting Tip: Create new button is greyed out in Guest User Management Portal
| Description | This article describes when the Create New button is greyed out in the Guest User Management Portal. |
| Scope | FortiGate. |
| Solution | In the Guest User Management Portal, the create new button is greyed out:
Check the max account configured for the Guest user group if it has already reached the limit:
Alza-kvm47 # config user group Alza-kvm47 (group) # edit "Visitors" Alza-kvm47 (Visitors) # show config user group edit "Visitors" set group-type guest set user-name enable set max-accounts 3 <----- The default value for max-account is 0. next end To fix this, set the number of guests allowed using the command 'max-accounts': Alza-kvm47 (Visitors) # set max-accounts max-accounts Enter an integer value from <0> to <1024>. Alza-kvm47 (Visitors) # set max-accounts 1024 <-- Alza-kvm47 (Visitors) # end Alza-kvm47 # |
