Troubleshooting Tip: Cloud logging unreachable after login to FortiGate Cloud

This article describes the issue where, after logging in to FortiGate Cloud, the user cannot enable Cloud Logging.
Under Log & Report -> Cloud Logging Settings -> Connection Status, it shows Unreachable.

FortiGate v7.2 or above.

This is caused by the mismatch between the region setting on the cloud and the FortiGate.

This issue can be fixed by unsetting the signature update server location.

config system fortiguard
     unset update-server-location
  end

Reload the page. The connection status will then show as 'connected'.

If the above solution does not resolve the issue, refer to the below article for further troubleshooting: Troubleshooting Tip: Unable to connect to FortiGuard servers

Note:

Since February 28, 2025, a FortiGate without an active FortiGate Cloud subscription is required to upgrade to the latest firmware patch within 7 days of a new GA patch release, or FortiGate Cloud services will be paused for that device. Logs will not be forwarded to FortiCloud until the device is updated to the latest firmware patch if a free FortiGate Cloud account is being used: Technical Tip: Security enforcement change for FortiGates provisioned to FortiGate Cloud without active subscriptions.