Troubleshooting Tip: Client VLAN ID and Preshared Key are lost after roaming between two APs
| Description | This article describes how to address an issue where the client’s VLAN ID and pre-shared key are lost after roaming between two APs on an SSID configured with a Multiple Pre-shared Key (MPSK) profile with Fast BSS Transition enabled. |
| Scope | FortiGate v7.4.5, v7.6.0 |
| Solution | When an SSID with an MPSK profile is broadcasted across two or more FortiAPs, the client initially receives an IP address from the correct VLAN ID. Sample Configuration:
config wireless-controller vap edit "wifi" config wireless-controller mpsk-profile Behavior before roaming:
diag wireless-controller wlac -d sta online Behavior after roaming:
diag wireless-controller wlac -d sta online This issue has been resolved in FortiOS version 7.6.1. Logs required by FortiGate TAC for investigation:
diag debug application wpad 7
<Reproduce the issue by roaming from one AP to another, then retrieve these debug log outputs:
execute tac report
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