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nradia_FTNT
Staff
Staff
March 17, 2025

Technical Tip: Warning Errors Code 12: High voltage and high temperature errors on NP7 chip (TB NP7X14Y5)

Description This article discusses warning errors for high voltage and temperature on the NP7 chip.
Scope FortiGate.
Solution

The following error may be seen on the logs:

 

Error Code: 12: High voltage and high temperature along with high temperature on NP7 chip(TB NP7X14Y5 temperature is too high: 217.00).

 

New Updated Temperature Errors.png

 

New Updated Voltage Errors.png

The following debug commands can be collected and submitted to a FortiCare ticket for the Engineer to review further:

 

execute sensor list
execute sensor detail

 

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