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Oscar_Wee
Staff
Staff
February 24, 2025

Technical Tip: Use FortiGuard Category Based Filter as workaround when ISDB not working temporarily

  • February 24, 2025
  • 0 replies
  • 332 views
Description

This article describes the scenario when a user is facing an issue with ISDB not working temporarily.

Scope FortiGate.
Solution

The user cannot access office productivity sites on the browser when using Microsoft Internet services in ISDB. The user has used Microsoft Internet services in ISDB to ensure that other users can only access office productivity sites.

 

outlook not working due to ISDB.jpg

 

Solution: 

Use FortiGuard Category Based Filter to allow only access to office productivity sites on the browser, while blocking all other websites. This workaround is to allow users to use office productivity sites on the browser while the ISDB issue is in the process of being resolved.

 

Refer to FortiGuard filter for details on configuring FortiGuard Category Based Filter.