Technical Tip: Unable to transfer FortiToken from one device to another

Transferring FortiToken between mobile phones is only available if it is enabled on the FortiToken issuer.

The FortiToken can be issued from FortiGate, FortiAuthenticator, and FortiCloud, and only FortiAuthenticator and FortiCloud tokens can be transferred between mobiles. 

Notes:

• If a FortiToken is being migrated between administration devices, it is recommended to configure a secondary administrator account as a fail-safe in case the primary token becomes unavailable.
• If the FortiToken is activated from FortiGate, the administrator must unassign the token from the user, then reassign it to generate a new QR code for the new device.

In this example, there are three mobile Tokens in the APP, but only two are available to transfer:

To verify the issuer.

FortiAuthenticator:

To enable the mobile token transfer option that is grayed out, follow these steps:

1. Go to Authentication -> User Account Policies -> Tokens in the FortiAuthenticator interface.
2. Enable the 'Enable token transfer feature' option.
3. Save the changes.
4. Once enabled, the mobile Token transfer option should no longer be grayed out, allowing users to securely transfer FortiToken Mobile Tokens from one mobile device to another.

FortiToken Cloud:

To enable the transfer of Tokens in FortiToken Cloud, follow these steps:

1. Log in to the FortiToken Cloud account.
2. Navigate to the settings or configuration section.
3. Look for an option related to token transfer or Token sharing.
4. Enable the transfer Token feature.
5. Save the changes.

Note: Do this process before migrating from smartphones because the invitation code will expire, and there is no way to migrate the token register already on an old device.