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PPriyesha
Staff
PPriyesha
Staff
July 5, 2022

Technical Tip: Unable to find any data in FortiGate Cloud summary reports

  • July 5, 2022
  • 0 replies
  • 2683 views
Description This article describes the troubleshooting procedures for blank summary reports from the FortiGate Cloud, however, the connection is up between the FortiGate and FortiGate Cloud.
Scope FortiGate.
Solution
  1. Verify the FortiGate and FortiGate Cloud's connectivity by running the command below.

 

diagnose test application forticldd 3

Debug zone info:

Domain: GLOBAL

Home log server: 173.243.132.39:514

Alt log server: 173.243.132.132:514

Active Server IP: 173.243.132.39

Active Server status: up

Log quota: 3145728MB

Log used: 2300MB

Daily volume: 20480MB

fams archive pause: 0

APTContract : 0

APT server: 0.0.0.0:0

APT Altserver: 0.0.0.0:0

Active APTServer IP: 0.0.0.0

Active APTServer status: unknown

 

  1. Go to Security Fabric -> Fabric Connectors -> Logging & Analytics -> Cloud Logging to re-enable the FortiGate cloud logging function (Make sure the Real-Time upload option is selected):

 

cloud logg.PNG

 

  1. Check to see that 'All Sessions' is selected under firewall policies.

 

Related article:

Troubleshooting Tip: FortiGate not sending logs to FortiCloud

 

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