Technical Tip: Unable to export firewall policies, process gets stuck at 100%

The screenshot below shows the policy export getting stuck at 100%.

To troubleshoot this issue, run a GUI capture tool and reproduce the issue by exporting the policies.

To add the extension in the browser and use the GUI tool, see Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool.

In the capture tool, verify whether any script errors are observed, such as 'application signature ID 40568 does not exist'.

In the example below, the following error is observed:

Entry "40568" in column "applications" does not exist in OmniSource "Custom Firewall Application".

Confirm whether any application signatures exist for ID 40568. If no signature is available, remove the ID in the firewall policy.

In the CLI, check for the policy ID:

config firewall security policy

show | grep 40568 -B10

set application 37958 40568

Remove the ID 40568:

config firewall security policy
    edit <policy ID>
        set application 37958
end