Technical Tip: Unable to add/select remote LDAP users, all the users are greyed out
| Description | This article describes why the FortiGate administrator is unable to select/add Remote LDAP users. |
| Scope | FortiGate, LDAP. |
| Solution | When the LDAP server is configured as below on FortiGate, then it is unable to select/add Remote LDAP users.
Try to add a Remote user under User & Authentication -> User Definition -> Create New -> Remote LDAP User -> select 'LDAP' -> Next -> All users are greyed out.
To resolve this, modify the CNID to 'sAMAccountName' in the LDAP configuration instead of 'Administrator'.
Note: The users cannot be re-added if already listed on the firewall, under USER Definition.
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