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Staff & Editor
Staff & Editor
October 14, 2024

Technical Tip: System File Integrity Check may Fail and cause Device Shutdown when FortiGate enters into Conserve Mode

  • October 14, 2024
  • 0 replies
  • 472 views
Description This article provides a solution for an issue where the system file integrity check may fail when FortiGate enters memory conserve mode, leading to an unexpected device shutdown.
Scope FortiGate v7.0.12, v7.0.13, v7.0.14, v7.2.8, v7.2.9, v7.2.10.
Solution

After the device enters conserve mode, it will remain operational as long as the system can allocate sufficient memory for the file integrity check.
However, when memory utilization reaches 97% or above, the system may be unable to allocate the required memory for this process. At this point, the system file integrity check fails, leading to a device shutdown. A power cycle is necessary to restart the device.

The following error is observed in the System Event logs of FortiGate:


date=2024-06-28 time=12:00:42 eventtime=1719601242248749019 tz="-0700" logid="0100032200" type="event" subtype="system" level="critical" vd="root" logdesc="Device shutdown" ui="forticron" action="shutdown" msg="User shutdown the device from forticron. The reason is 'System file integrity check failed'"

This issue has been resolved in v7.0.16, v7.2.11, v7.4.5, v7.6.1.

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