Technical Tip: Search Field is not displayed in GUI on Firewall User Monitor Page with Large Number of FSSO User Logons (+1000)

When there are a large number of FSSO user logons (more than 1000+), the search field is not found on the Dashboard -> Firewall User Monitor page as shown below.

This can prevent an administrator from effectively searching for specific user information within the list.

This issue has been resolved in versions 7.2.11 and 7.6.1.

Workaround:

Use CLI to view or deauthenticate the user as outlined in the articles:

Technical Tip: How to de-authenticate a specific authenticated user
Technical Tip: How to check users logged in using FSSO on FortiGate

Logs required by FortiGate TAC for investigation.

1. Debugs:
   
   

diagnose debug authd fsso list

diagnose firewall auth list

2. TAC Report:

    

   execute tac report
   
   

3. Configuration file of the FortiGate.

4. Fortinet Support Tool data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool.