Technical Tip: Registration status of managed devices is empty in FortiGate GUI FortiOS v7.6.3
| Description | This article describes the behavior in FortiGate GUI when the registration status of the managed devices shows empty. |
| Scope | FortiGate v7.6.3. |
| Solution | When the FortiGate is on 7.6.3 version or is upgraded to 7.6.3 version, upon checking the registration status of the managed devices like FortiAPs and FortiSwitches from FortiGate GUI under System -> Firmware & registration, it shows empty as shown below:
And when trying to register these devices from the FortiGate and doing the debugs, it shows the device is already registered.
Debug commands :
diagnose debug disable diagnose debug reset diagnose debug application forticldd -1 diagnose debug console time en diagnose debug en
To disable it:
diagnose debug disable diagnose debug reset
Registering via GUI : Under System -> Firmware & registration -> 'Right-click' the device and select Register.
Or:
From WiFi & Switch Controller -> Managed FortiSwitch/Managed FortiAP -> Select the device -> Select Register
Registering via CLI :
diagnose forticare direct-registration product-registration -N S124DP3X15000000 -a xxxx@fortinet.com -p LDAP -T "CA" -R "other" -e 1
The output with the debugs on shows something like this:
[113] fds_print_msg: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instanc
Upon verifying the same in the FortiCloud portal under Products -> My asset, the device shows as registered.
This is a cosmetic or GUI known issue in FortiOS v7.6.3 version and is fixed in version v7.6.4. |

