Technical Tip: Newly added FortiGate status offline/down in Overlay-as-a-Service portal
| Description | This article describes a possible cause of the issue where a newly added FortiGate can connect to the internet but appears as offline on the Overlay-as-a-Service portal. |
| Scope | FortiGate, Overlay-as-a-Service. |
| Solution | FortiGate must be activated on FortiCloud in the same region as OaaS.
On FortiGate WebGUI -> Dashboard -> FortiGate Cloud -> Select Logout and then reactivate with the same region as OaaS.
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