Technical Tip: 'ISDB license expired' inside of an update debug, even though the licenses are valid
| Description | This article describes why a user might get 'ISDB license expired' when running an update debug, even though the licenses are valid. |
| Scope | FortiOS. |
| Solution | If the Internet Service database is failing to be downloaded, usually an update debug is run to see why it cannot be downloaded: diagnose debug reset diagnose debug app update -1 diagnose debug enable Inside of this debug, it may be possible to see 'ISDB license expired', even if the licenses are valid.
upd_status_set_ha_expiry[1511]-Serial Number: FG3H0E1234567YYY.- contract processed
This error can be generated when the option to update ISDB objects was disabled under 'config system fortiguard': config system fortiguard
Once set to 'enable', the ISDB database was able to be downloaded successfully. |
