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axel_gonzalez_FTNT
Staff
axel_gonzalez_FTNT
Staff
April 5, 2016

Technical Tip: Import FortiToken license error: -7566

  • April 5, 2016
  • 0 replies
  • 2006 views

Description

 

This article describes how to resolve the error when trying to recover the two trial tokens.

 

Scope
 
FortiGate.
 

Solution

 
When trying to recover the two (2) free trial FortiToken Mobile tokens by applying the command:
 
execute fortitoken-mobile import 000-0000-0000-0000-0000
 
The error 'import fortitoken license error: -7566' is displayed.

agonzalez_FD38558_tn_FD38558.jpg
 

To check the details of the error, run the following debug while importing the trial tokens:

 

diagnose debug application forticldd -1

diagnose fortitoken debug enable
diagnose debug enable

 

The correct format for the command to recover the trial tokens:
 
execute fortitoken-mobile import 0000-0000-0000-0000-0000

 

To recover from the GUI: Go to FortiTokens -> Create New -> Mobile Token and enter the Activation Code.

 

gui_mobile_token.png

 

Related article:

Troubleshooting Tip: Unable to import mobile FortiTokens ('import fortitoken license error: -7566)

 

When a user gets the error 'import fortitoken license error: -333' as below, then refer to the article below.

 

ftm_fc_comm_recv_response[229]:recv packet error: -1,tcps_read,1053, error=1, errno=0, error:0A000126:SSL routines::unexpected eof while reading
ftm_fc_command[601]:receive from forticare error [-333]
import fortitoken license error: -333

 

Related article:

Troubleshooting Tip: FortiGate is unable to Send activation code to the user error '-333'

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