Technical Tip: How to resolve FortiToken Cloud License showing as not licensed due to the devices in HA belonging to multiple cluster IDs within FortiToken Cloud Portal
| Description | This article describes how to resolve FortiToken Cloud License validation issues for FortiGates in HA due to cluster conflict in the FortiToken Cloud Portal. |
| Scope | FortiGate, FortiToken Cloud. |
| Solution | From the GUI -> System -> FortiGuard, the FortiToken Cloud license may show as not licensed, although the devices have entitlement.
diagnose fortitoken-cloud debug enable
The error 'The request cluster members ['FG101FTK######', 'FG101FTK######'] belong to multiple clusters, please correct the cluster members at FTC GUI http://ftc.fortinet.com", "error_name": 400}' can be observed:
This error indicates that the devices are being associated with different clusters in the FortiToken Cloud portal. To address this issue, navigate to FortiToken Cloud Portal and remove the secondary device from its cluster and add it to the primary device's cluster: Move a device between clusters.
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