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Umer221
Staff
Staff
December 28, 2023

Technical Tip: How to request a category change for a website or domain incorrectly listed under the Web filter

  • December 28, 2023
  • 1 reply
  • 22543 views
Description This article provides steps to request the reclassification of websites or domains mistakenly categorized under the web filter, ensuring accurate working of the Web filter feature in FortiGate.
Scope FortiGate, FortiOS, Web Filter, FortiGuard.
Solution
  1. Submit the URL to check its rating by accessing the FortiGuard webfilter
  2. After seeing a category displayed for the submitted URL, select 'Request a Review':

 

MicrosoftTeams-image (109).png

 

  1. A web form will be presented. Complete and submit this form for the category change request to be reviewed. See:https://www.fortiguard.com/faq/wfratingsubmit

 

MicrosoftTeams-image (111).png

 

Wait for a reply from the FortiGuard team regarding the request. If it is taking too long, follow up via email or contact Fortinet support. While waiting for the request to reflect, consider applying the following workarounds: 

Technical Tip: How to configure Web Rating Overrides for specific web site 

Technical Tip: Using a static URL filter feature to allow/block web sites

 

Related articlea:

Technical Tip: Web site appears to be placed in wrong category by FortiGuard web filtering.

Technical Tip: How to obtain the classification of a URL in FortiMail

1 reply

pturps
New Member
September 10, 2026

Is there a way to login to that site so that we don’t have to re-enter our details every time?
I have had to do it a dozen times today.

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