Technical Tip: How to check for an ‘unregistered contract’ status in the FortiExplorer Go application

The FortiExplorer Application queries the FortiCloud to get the contract information.

The FortiExplorer checks for any key-value pair where 'type': 'live_fortiguard_service'. It then uses the 'status' value to determine the license state.

Rules:

1. Bad license: the license state has expired (status: expired).
2. Soon expires: the license state mentions expires soon (status: expires_soon).
3. Unregistered: the license state is considered as not registered or no license or VM Pending (status: not_registered ||    no_license || pending).
4. Unavailable: the license is not available (status: unavailable).

To troubleshoot the issues with FortiExplorer Go, follow these steps:

1. Check the FortiGuard subscription status by logging in to the FortiGate device and navigating to System -> FortiGuard. Verify that the subscription is active and not expired.
2. Open two browser tabs. In the first tab, log in to the FortiGate device. In the second tab, open the URL https://<FortiGate_IP>:<port>/api/v2/monitor/license/status to view the license information in JSON format.
3. Check the license information for any services with a type of live_fortiguard_service and a status of not_registered || no_license || pending. If such a service is found, it may indicate an issue with the FortiGuard subscription.

Example:

"sdwan_network_monitor" : {
"type" : "live_fortiguard_service",
"status" : "no_license",