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Staff
Staff
January 15, 2025

Technical Tip: How to allow a website that is being blocked by a DNS Filter

  • January 15, 2025
  • 0 replies
  • 1936 views
Description This article describes configuring a DNS Filter profile to allow a website that is blocked by the DNS Filter.
Scope FortiGate.
Solution In some cases, websites are blocked by a DNS Filter even though the category is set to Allow.

blocked.png

Example 1:

 

The category to which the https://accounts.o2.co.uk/ website belongs is allowed in the DNS Filter. However, the website still gets blocked.

 

  1. Perform an nslookup to check the alias names.
 
C:\Users>nslookup accounts.o2.co.uk
Name:    d3c17wgn4zp1k7.cloudfront.net
Addresses:  18.172.153.90
          18.172.153.59
          18.172.153.12
          18.172.153.33
Aliases:  accounts.o2.co.uk
          lbprdcachetieraccountsproxy.o2r53ctp.co.uk
          lbprd0cachetieraccountsproxy.o2r53ctp.co.uk
  
  1. Configure the DNS Filter profile to add these alias names to the exempt list:

     

Note: Adding only 'accounts.o2.co.uk' is not sufficient.
The other hostnames that are related to this website should be added as well.

dns filter static.png

 

Example 2:

 

https://login.bornemann.net is blocked by the DNS Filter profile.

 

  1. Perform an nslookup:

 

C:\Users\>nslookup login.bornemann.net

Non-authoritative answer:

Name:    openresty-prod.boag-backend.net

Address:  185.39.176.42

Aliases:  login.bornemann.net

 

  1. Configure the DNS Filter Profile: 

 

openresty-prod.boag-backend.net should also be added in the DNS Filter profile in order to have access to login.bornemann.net.

 

dns filtro.png

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