Technical Tip: FortiTokens in Assigned state not associated with any user in FortiGate

In some situations, FortiTokens managed by the FortiGate end up in the 'Assigned' state and they have no user associated with them.

If this situation arises on the FortiGate, follow these steps:

1. Check for the activation code (20-digit certificate code) from the FortiToken Mobile Redemption Certificate.
2. Delete the affected FortiToken, which shows the status 'Assigned'.
3. Add the FortiToken back with the activation code.
4. The affected FortiToken will be added back, and the status will change to 'Available'.
5. Assign the FortiToken to the user.

From the CLI:

To delete the FortiToken:

config user fortitoken
    delete <TOKEN-SERIAL-NUMBER>
end

To import FortiToken: 

execute fortitoken-mobile import 0000-0000-0000-0000-0000

From the GUI:

1. Navigate to User & Authentication -> FortiTokens.
2. Select 'Create New'.
3. Select Mobile Token.
4. Enter the 20-digit activation code in the Activation Code field.
5. Select 'OK'.