Technical Tip: FortiGuard updates fail on download
| Description | This article describes the scenario where FortiGuard updates (push or scheduled) are not always successfully downloaded. |
| Scope | FortiOS. |
| Solution | In the event logs, there may be entries seen indicating that the FortiGuard updates were not successful. The reason for the failure is that there is not enough free memory to perform the updates at that very moment, especially if there is heavy traffic, or if users are downloading big files.
To avoid these situations, the following can be done:
To be able to update the databases manually, the following commands can be used:
diagnose debug reset diagnose debug console time enable diagnose debug app update -1 diagnose debug enable execute update-now
Leave it to run for a couple of minutes and stop logging with the following command:
diagnose debug disable
To upgrade the IPSEngine version, refer to Technical Tip: How to manually upgrade the IPS Engine.
Related article: Troubleshooting Tip: 'The system has entered conserve mode' FortiGate log message explanation |