Technical Tip: FortiGuard rating unavailable in web rating overrides
Description
This article describes how a FortiGuard rating-unavailable message appears when a rating lookup is performed on FortiGate Web Rating Overrides.
 
Scope
FortiGate.
Solution
Make sure that the 'FortiGuard Filtering Services' are active and available (Green Arrows) under System -> FortiGuard.
execute ping service.fortiguard.net
execute ping update.fortiguard.net
execute ping guard.fortinet.net
In order to check the category of IP/website, use Web Filter Lookup.
If a URL is unrated, it means that it has not been categorized by the FortiGuard servers. In such cases, FortiGate cannot apply a web filter override because there is no existing category to override. However, it is possible to manually add the URL to a custom category and configure the desired action for that category in the web filter profile. Here are the steps:
- Create a Custom Category:
- Go to Security Profiles -> Web Rating Overrides.
- Select Custom Categories, and then Create New.
- Enter a name for the category and ensure the Status is set to Enable.
- Select OK.
- Create a Web Rating Override:
- Go to Security Profiles -> Web Rating Overrides and select Create New.
- Enter the URL to override.
- For Category, select Custom Categories, and for Sub-Category, select the category previously created.
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