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akanibek
Staff
Staff
July 25, 2025

Technical Tip: FortiGate HA Out-of-sync issue on v7.6.3

  • July 25, 2025
  • 0 replies
  • 1283 views
Description

This article provides a workaround for the HA Out-of-Sync issue observed on firmware version 7.6.3. The issue can occur in both Active-Active and Active-Passive HA configurations.

Scope FortiGate v7.6.3 GA.
Solution

Zero-day malware stream scanning, which allows FortiGate devices to receive IOCs using a new daemon ‘fortimq’.  However, this can cause an out-of-sync state between HA cluster members:

 

2025-07-17 17_47_18-FortiGate - fgt01 — Mozilla Firefox.png

Solution:

This is a known issue, tracked under reported ID: 1165798, which has been resolved on FortiOS version 7.6.4 and the upcoming version 8.0.0.

 

Workaround:
Disabling the '0-day malware stream scanning' can be implemented as a workaround:

 

  1. Go under FortiGate Primary GUI -> Security Profiles -> AntiVirus -> Select profile, where the feature is enabled -> Virus Outbreak Prevention, and disable â€˜Use 0-day malware stream scanning’.
  2. Select 'OK' to save profile changes.

 

GUI_settings.png

 

  1. If required, manually resynchronize the HA cluster by following the KB article: Technical Tip: Procedure for manual synchronization for HA out-of-sync issue.

 

Related article:
Troubleshooting Tip: HA synchronization issues: Antivirus profile mismatch

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