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ihaidar
Staff
ihaidar
Staff
January 23, 2025

Technical Tip: FortiGate GUI Pages are not loading in AWS FortiGate-VM

  • January 23, 2025
  • 0 replies
  • 433 views
Description This article describes how to resolve the issue in case some of the GUI Pages in the AWS environment are not loading properly.
Scope FortiGate.
Solution

In some cases where FortiGate is implemented on an AWS environment. It is important to add a matching time zone between the AWS time zone and the FortiGate time zone. The following example is an example of a mismatched time zone where it results in GUI issues on FortiGate. 

 

As shown in the below screenshots, some of the GUI Pages are not loading:

 

KB screenshot1.png

 

KB screenshot2.png

 

Start with collecting httpsd debug by executing the following commands on FortiGate:

 

diagnose debug reset

diagnose debug application httpsd -1
diagnose debug enable

 

KB screenshot timezone logs.png

 

As shown in the above screenshot, an invalid time zone is specified. To resolve this issue, change the FortiGate time zone to match the same as the AWS time zone.

Note: While selecting the time zone, do not use 'zoneinfo' in 'timezone'.

Example:

If (GMT-12:00) zoneinfo/Etc/GMT+12 is mentioned, change it to (GMT-12:00) Etc/GMT+12.

 

Timezone.png
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