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kcheng
Staff & Editor
Staff & Editor
August 6, 2025

Technical Tip: FortiGate 9xG Gen2 series faceplate does not show status for x1 and x2 port

  • August 6, 2025
  • 0 replies
  • 1578 views
Description

This article describes a cosmetic bug that has been observed on FortiGate 90/91G Gen2 series, where the GUI faceplate does not show the status for port x1 and x2 after the changes mentioned in the article below:
HA unsupported between different FortiGate 90G and 91G series hardware generations.

Scope FortiGate 90G, FortiGate 91G (Generation 2).
Solution

On the GUI, the faceplate will show as wan1 and wan2, despite FortiGate 90/91G being equipped with x1 and x2 ports. The ports will be greyed out while the interface list will show that ports x1 and x2 are connected:

 

sleekshot.png

 

This has been confirmed as a cosmetic bug on the FortiGate 90G and FortiGate 91G Generation 2, and there is no impact on traffic processing. 

 

Workaround:

  1. Check the interface status from the GUI as per the arrow pointed in the image above.
  2. Check for the interface status and statistics from the command line:

 

diagnose hardware deviceinfo nic x1

diagnose hardware deviceinfo nic x2

get system interface 

 

Important note:

Because of the naming difference between 90G Gen1 and Gen2, it is not possible to setup an HA Cluster using devices of the two different generations. For example, a FGT-90G Gen1 with a FGT-90G Gen2.

This is related to the port name difference as described above as Gen1 uses wan1/wan2 whereas the Gen2 interfaces changed to x1/x2. 

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