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AndrewX
Staff
Staff
January 31, 2025

Technical Tip: Fix the duplicate license error by rebuilding the FortiGate

Description

This article describes that when adding the new ASE firewalls to the availability set (AS) in Azure, a duplicate license error is received.

Scope

FortiGate.

Solution

Background:

 The user did the following steps, but still receives duplicate license error alert information:

      • Save all the configuration details of VMs (ASE01: 10.57.3.4, ASE02:10.57.3.5).
      • Delete just the VM resource, but keep the disk, NIC, and other resources.
      • Recreate the VM from the configuration details from before but add the Availability Set.

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Solution:

  • Adding the licenses to a new instance requires downloading the license file from the support portal and then upload on the instance.
  • Have to shut down the old instance completely, otherwise, it will receive a duplicate license error.
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