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zkarimov
Staff
Staff
August 14, 2025

Technical Tip: Custom admin profiles, including those with elevated privileges, cannot view super_admin accounts

  • August 14, 2025
  • 0 replies
  • 478 views
Description This article describes the issue of custom admin profiles not having the same privileges as super admin profiles in FortiGate.
Scope FortiGate.
Solution

If a user can see accounts with higher privileges or broader access, it is considered a flaw in the system. Restricting custom admin profiles from viewing super_admin accounts is intentional and has been in place since v6.4.1.

 

  • Log in to the system using an administrator account:

 

admin-login-screen.png

 

  • Navigate to System -> Admin Profiles and select 'Create New'.

 

profiles.png

 

  • Create a new custom admin profile (e.g., 'custom_admin1') and set all permissions to Read/Write and select 'OK'.

 

custom_admin_profile_create.png

 

  • Navigate to System -> Administrators and select 'Create New' -> Administrator.

 

create-user-super-admin.png

 

  • For comparison, two administrator accounts will be created: one with the super_admin profile and one with the newly created custom admin profile (e.g., 'custom_admin1').
  • Create a new administrator user (e.g., 'superadmin2'), assign a password, and add it to the super_admin profile. Select 'OK'.

 

create-user-super-admin2.png

 

  • On the same Administrators page, create another administrator user (e.g., 'customadmin') and assign it to the newly created elevated custom admin profile (e.g., 'custom_admin1'). Select 'OK'.

 

create-user-custom-admin.png

 

  • Log out from the current administrator account and log back in using the newly created administrator account.
  • Navigate to System -> Administrators and check the list of administrator users. The complete list of administrators will be displayed.

 

logged-in-as-new-super-admin.png

 

  • Log out and log back in using the newly created custom administrator account credentials (e.g., 'customadmin').
  • Navigate to System -> Administrators and check the list of administrator users. Users with the super_admin profile will not be listed. Only accounts with similar privilege levels will be visible.

 

custom_admin_sees_only_it's_account.png

 

Related document:

Administrator profiles