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ssanga
Staff & Editor
ssanga
Staff & Editor
November 5, 2024

Technical Tip: 'Create Certificate' Fails to Load under System -> Certificates

  • November 5, 2024
  • 0 replies
  • 1255 views
Description

This article provides a solution for an issue where the Create Certificate page fails to load completely, displaying a continuous spinning icon under System -> Certificates -> Create/Import -> Create Certificate.
Scope

FortiGate v7.2.7, v7.2.8, v7.4, v7.6.0.
Solution

When navigating to System -> Certificates -> Create/Import Certificate -> Create Certificate, the page may not load and instead displays a continuous spinning icon.

 Certificate_Spinning.png

 

Workaround:

Zoom in or out on the browser page to load the Create Certificate page successfully.

 

Logs required by FortiGate TAC for investigation.

 

  1. Fortinet Support Tool Data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool
  2. TAC Report:

 

execute tac report

 

  1. Configuration file of the FortiGate.
    Terms & ConditionsAccessibility statement