Technical Tip: Checking FortiGate-100F series power supply

Some of the FortiGate models come with two power supplies for redundancy. The FortiGate-100F series is one such model; the device has two power supplies that can be connected to different power sources to guarantee that the firewall stays online if it fails. 

Solution:

Use the command 'diagnose hardware deviceinfo psu' to check if both power supplies are connected.

As shown, only the PSU2 is connected at the moment. When checking the FortiGate rear, this confirms the output above.

Another useful command is 'execute sensor list', which will also show the PSU status, various temperatures, and fan speeds.

Example output:

FG101F # execute sensor list
[HW monitor sensors]
1 PSU [1] ....................... LOST
2 PSU [2] ....................... OK
3 SYS Fan1 Speed ................ 6000 RPM
4 SYS Fan2 Speed ................ 6027 RPM
5 TMP1 External Temperature ..... 42.5 C
6 TMP4 ON-DIE Temperature ....... 32.0 C
7 CPU ON-DIE Temperature ........ 45.1 C
8 BCM Switch Temperature ........ 56.8 C
9 B50185 Temperature ............ 66.5 C
10 B50210_1 Temperature .......... 40.7 C
11 B50210_2 Temperature .......... 42.4 C

Additionally, there is another command,  'execute sensor detail', that provides more information on the PSU including sensor status, alarm status, various temperatures, and fan speeds. In the example output, the alarm status for PSU [1] is 'Yes' as this PSU is not connected.

Example output:

FG101F # execute sensor detail
[HW monitor sensors]
1 PSU [1] ....................... LOST
Type : PSU status (10/0)
Sensor status : Normal
Alarm : Yes
Value : 0.00
2 PSU [2] ....................... OK
Type : PSU status (10/0)
Sensor status : Normal
Alarm : No
Value : 1.00
3 SYS Fan1 Speed ................ 5973 RPM
Type : Fan speed (4/0)
Sensor status : Normal
Alarm : No
Lower critical : 200
Upper critical : 14600
4 SYS Fan2 Speed ................ 6027 RPM
Type : Fan speed (4/0)
Sensor status : Normal
Alarm : No
Lower critical : 200
Upper critical : 14600
5 TMP1 External Temperature ..... 42.5 C
Type : Temperature (1/0)
Sensor status : Normal
6 TMP4 ON-DIE Temperature ....... 32.0 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 98.9
Upper critical : 113.0
7 CPU ON-DIE Temperature ........ 45.1 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 96.2
Upper critical : 110.0
8 BCM Switch Temperature ........ 56.8 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
9 B50185 Temperature ............ 66.5 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
10 B50210_1 Temperature .......... 40.7 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
11 B50210_2 Temperature .......... 42.4 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0

Note:

• FortiGate-100F lacks an IPMI Sensor; due to this, the 'Sensor Information' widget is not available in the web GUI.
• In the case of Multivdom, run these commands in a Global context.

FortiGate models, including the 200 series and below, do not have an IPMI Sensor, and therefore, the Sensor Information widget is not available in the web GUI.

Note:

When opening a case with Fortinet Support (Welcome to Fortinet Support) to consider the possibility of an RMA: if the FortiGate is configured in Cluster/HA, run the commands below on the FortiGate that is operating normally and include the outputs along with the other evidence. This will ensure that the replacement device is compatible with the functioning FortiGate.

get system status

get hardware status

Related documents:

• FortiGate 100F Series Data Sheet
• FortiGate® FortiOS V7.6.1 Feature/Platform Matrix
• Technical Tip: How to check power supply details for FortiGate 100/101E and 200/201E series models
• Technical Tip: Power supply or adapter isolation