Technical Tip: Cannot Download the Backup Configuration File from GUI on FortiGate-101E
| Description | This article describes the issue where users are unable to download the backup configuration file from the GUI on FortiGate-101E devices running specific FortiOS versions. |
| Scope | This applies to FortiGate-101E devices running FortiOS versions 6.4.7, 6.4.8, and 6.4.9. |
| Solution | To permanently fix this problem, upgrade the FortiGate to FortiOS version 6.4.10 or later. For details, refer to the FortiOS 6.4.10 Release Notes. Bug ID: 749613.
Workaround: Rebooting the FortiGate temporarily resolves the issue, allowing the backup configuration file to be downloaded from the GUI.
Issue Symptoms: When attempting to download the configuration file from the GUI, the following error message is displayed:
{ "http_method":"GET", "status":"error", "http_status":500, "vdom":"root", "path":"system", "name":"config", "action":"backup", "serial":"FG101E4Q17001382", "version":"v6.4.8", "build":1914 } |