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ssanga
Staff & Editor
ssanga
Staff & Editor
February 17, 2025

Technical Tip: Address Object page fails to load on GUI when creating a new address from the Firewall Policy on the Secondary FortiGate in an HA Cluster

  • February 17, 2025
  • 0 replies
  • 544 views
Description

This article describes an issue where the Address Object page fails to load when attempting to create a new address from a firewall policy on the Secondary FortiGate in an HA cluster.
Scope

FortiGate v7.2.9, v7.2.10, v7.4.5.
Solution

When creating a new address from a firewall policy on the Secondary FortiGate in an HA cluster, the Address Object page fails to load as shown below:

AddressObject1.png

 

AddressObject2.png


This issue has been resolved in v7.4.8 and v7.6.3.

 

Workaround:

Use one of the following methods to create the address object:

  1. Navigate to Policy & Objects -> Addresses to create an address and add it to the firewall policy.
  2. Configure the address object via CLI.
  3. Create the address object from the Primary FortiGate in the HA cluster

 

General debug information required by FortiGate TAC for investigation:

  1. TAC Report: 'execute tac report'.
  2. Configuration file of the FortiGate.
  3. Fortinet Support Tool data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool
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