Technical Note: 98% SSL VPN on Windows 10 due to 'Modem Removed- Unavailable device ()'
Description
Scope
Solution
This article explains how to avoid the SSL VPN connection failing at 98% due to "Modem Removed- Unavailable device ()".
Under fortissl properties, on the "General" tab, in the "Connect using:" box, it shows "Modem Removed- Unavailable device ()"
Under fortissl properties, on the "General" tab, in the "Connect using:" box, it shows "Modem Removed- Unavailable device ()"
Scope
SSL VPN
Solution
1) Open Network Connections. The "fortissl" connection will be showing the device message "Unavailable - device missing".
2) Open the properties for this connection.
3) On the "General" tab:
4) Click "OK" to close the "fortissl" properties.
5) The "fortissl" connection should now appear greyed out with the device message "PPPoP WAN Adapter" and a status of "Disconnected".
It should now be possible to successfully establish an SSL VPN connection.
2) Open the properties for this connection.
3) On the "General" tab:
a. Uncheck the "Modem Removed – Unavailable device ()" device.
b. Check the "ISDN channel - PPPoP WAN Adapter" device.
c. Click the up arrow on the right to move the "ISDN channel - PPPoP WAN Adapter" to the top of the list.
d. Set the phone number for the "ISDN channel - PPPoP WAN Adapter" to 1.
4) Click "OK" to close the "fortissl" properties.
5) The "fortissl" connection should now appear greyed out with the device message "PPPoP WAN Adapter" and a status of "Disconnected".
It should now be possible to successfully establish an SSL VPN connection.
