RMA Note: Customs declaration information for returning defective products
Description
Scope
Solution
When making international shipments of defective product to Fortinet it is important to declare certain information such as a short product description, the ECCN and HTS codes, and a value for the defective material.
If this information is missing, or varies noticeably from previously declared values, then the shipments may be delayed for customs clearance.
If this information is missing, or varies noticeably from previously declared values, then the shipments may be delayed for customs clearance.
Scope
RMA International Shipments of Defective Products
Cost of Goods Declaration Values
Cost of Goods Declaration Values
Solution
This information is provided in the Ticket RMA form under Return Instructions.