FortiGate Troubleshooting Guide - Technical Support Requirements

The two documents attached to this article list the information that should be provided when opening a ticket with Fortinet Technical Support.

 

The FortiGate Troubleshooting Guide also includes some CLI diagnostic commands that the Fortinet Technical Support Representative may require to be executed in order to lead the investigations and further troubleshooting.

 

The related articles "How to obtain priority technical support as a Fortinet Partner?"  and "Product Registration and Technical Support" also provide useful information in order to obtain Technical Support from Fortinet.

For information about Hardware troubleshooting, please see the related article "Fortigate Hardware Troubleshooting guide"